Lead Corporate Accounts

Job summary:

Carries out all work directions from Key Account Managers, attends to queries of all payee codes customers and resolves, maintains accurate and current information in the computerized system in accordance with the Division’s policy.

General Responsibilities:

Policy, Procedures, Process and Systems

• Ensure the compliance of organization’s policy, systems, processes, procedures, and controls in line with group delegation of authority policy so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service in a consistent manner.

Reporting

• Ensure that all reports are completed timely and comply with the business and organization’s policies and standards.
• Manage the preparation of periodical management reports and progress reports to keep the business senior management informed about the progress of various initiatives and to facilitate decision-making.
• Comply with organization’s requirements in a timely manner.

Job Specific Responsibilities:

• Make sure all paper required for any changing made to the customers accounts are their /if not contact the customers by mail, phone or letter.
• Reports any outstanding problems within his authority to the Key Accounts Officer for higher level of intervention.
• Provides all necessary assistance in preparing various documents as requested to facilitate section’s work flow.
• Maintain appropriate filing for all transactions made in the customer’s accounts for future reference and retrieval and for auditing purpose.
• Handles problems related to customer’s accounts such as disconnection, inappropriate statement and takes action to resolve it. Ensures that information related to accounts is correct according to the Section’s policy, and requires adjustments when needed.
• Be accountable to prevent the pollution, protect the environment and ensure safe in your area.
• Follows up all outstanding issues of large and commercial accounts. Contacts customers either by letter or phone in the case of VIP Customers such as hospitals, Ministry, hotels, etc. to cover any information needed for their accounts.
• Ensures the connection, clearance and/ or transfer of accounts and attends to queries from Government, Ministry or others Authority customer’s accounts in accordance to the Division’s policy and procedures. Records services provided on computerized system to keep accurate and current details of each customer.

HSE, Security, and Risk Protocols:

The Employee shall adhere to all the HSE, Security and Risk Management Rules & Procedures communicated by the company, including:

• Taking reasonable care of their own health, safety, and security.
• Taking reasonable care of the health, safety and security of persons that may be affected by their acts or omissions at work.
• Co-operate with their employer with respect to any instruction and/or actions taken by the employer to protect the employee and/ or comply with HSE and security requirements.
• Report to their immediate line manager any situation which they have reason to believe could present a risk, hazard, or issue to an individual or the company and which they cannot correct themselves.
• Report all HSE and security incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything provided at the workplace that supports the interest of HSE, security and welfare.

People Management Responsibilities:

Leadership

• Model continuous improvement and professional development. Make decisions with integrity, transparency, and a focus on the organization’s goals.

Talent Management

• Execute talent development initiatives focused on skill enhancement and career progression. Build a team culture connected to the organization’s larger purpose.

Culture

• Champion the organization’s values within the team, encouraging a collaborative and innovative work environment.

Communication

• Empower team members to make informed decisions. Ensure clear communication, both up and down the chain, aligning with organizational objectives.

Essential Requirements

• Bachelor’s degree in Business Administration, Economics or equivalent
• 6 years of relevant working experience