Written by
October 24, 2020

Operation Manager

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, and competent candidate for the position of “Operation Manager”.

Company Name:
Alfa Laval Middle East
Qualification:
M.COM | BSC | MBA
Experience:
4 – 6 years of Experience Required
Monthly Salary:
12,000 AED – 15,000 AED
Employment Type:
Full Time | Permanent
Company Size:
100-500 Employees
Benefits:
Medical Insurance | Performance based bonus
Location:
Dubai

Job Duties and Responsibilities: 

  • The candidate must be fluent in English.
  • Immediately available to join the job.
  • Secure a strong QHSE culture within the service center sees and field service organization.
  • Strong alignment of Service Operations capability development with Divisional Managers responsible for Service linked to the overall Service strategy, focus areas, and sales activities.
  • Lead the Service Operations Management team, giving the direction and ensuring that they are performing according to the Service strategy with a strong customer-orientated mindset.
  • Develop, motivate, and coach direct reports to secure resource & development plans linked to the Service strategy are in place and executed.
  • Fully responsible for the Service Operations cost center forecast and result including investments strongly aligned with Service sales as well as monitor progress against financial targets.
  • Support proactive service sales by lead generation in collaboration with Service sales.
  • Manage customer relationships internally and externally towards an excellent customer experience.
  • Drive efficiency improvements in Service Operations by innovative processes and technologies and drive change management to adapt to new market demands to increase competitiveness.
  • Planning of training & competence development to ensure the right competencies including keeping track of competence improvement and future needs.
  • Secure that relevant KPIs are in place to measure and improve performance
  • Manage and developing of the Authorized workshops and service providers.
  • Ability to coach and develop junior members of the team.
  • Strong communication, leadership, and project management skills.
  • The candidate must have good excel skills to join our team.

How to Apply?

Please Email your CV/Resume to [email protected]

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