Overview

About The Role

As a Senior Operations Manager, you’ll play a key role in shaping and optimizing the processes for Riders and Drivers in MEA. This is a high-impact role where you’ll blend technical skills, strategic thinking, and collaborative project management to deliver solutions that scale.

You’ll be part of the MEA Operations team, leading and contributing to projects alongside regional, sub-regional, and local operations partners. This role will focus heavily on data analysis, process improvement, and automation.

What You’ll Do:

  • Design, implement, and oversee automation solutions to scale both new and existing processes-always with an eye toward efficiency and growth.
  • Leverage advanced analytics and business intelligence to uncover patterns, surface new opportunities, and challenge the status quo.
  • Prioritize and drive projects with clear goals, realistic timelines, and strong stakeholder coordination.
  • Partner with cross-functional teams to identify new features that enhance the experience for Riders and Drivers.
  • Act as an operational liaison with EMEA Central Ops, helping standardize and scale processes across global markets.
  • Ensure reliability and transparency in all active processes within the team’s portfolio.
  • Develop and maintain key performance indicators (KPIs) and dashboards to monitor operational performance and identify areas for improvement.
  • Conduct in-depth data analysis to understand the impact of operational changes and identify opportunities for optimization.
  • Build and maintain data pipelines to ensure data accuracy and availability for analysis.
  • Communicate findings and recommendations to stakeholders through clear and concise presentations and reports.

What You’ll Need:

  • Min 5 years of experience in similar roles, in fast-paced environments such as startups, strategy, operations, or analytics.
  • Strong programming skills in scripting languages, with proficiency in SQL and Python; experience with optimization methods is a plus.
  • Professional proficiency in English.
  • A problem-solver mindset-able to think scientifically, connect data to business decisions, and navigate ambiguity.
  • A proactive, flexible, and collaborative approach to evolving priorities.
  • Clear and effective communication skills, able to engage with both technical and non-technical stakeholders.
  • A self-starter attitude with a curiosity-driven mindset-comfortable tackling problems that don’t yet have a solution.
  • Experience building scalable solutions with potential for integration across multiple systems or frameworks.
  • Strong data visualization skills (e.g., Tableau, Looker, or similar).
  • Experience with statistical modeling and data analysis techniques.

Bonus Points

  • Experience with machine learning
  • Familiarity with optimization models (e.g., classifiers, regressions, forecasting) for both deterministic and stochastic scenarios

About Uber

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.