Overview
About the job
- Supervises reception area for proper flow & operations.
- Organize reception area to fulfill principal standards & requirements
- Monitor service advisors’ performance to meet set targets & objectives by Service Manager.
- Trains service advisors to apply customer care steps advised by Company & Principal.
- Suggests ideas & plans to enhance customer satisfaction level.
- Prepares & submits reports required by Service Manager taking into consideration deadlines.
- Follow & solve customers’ complaints escalated by service advisors.
Requirements:
- Diploma Degree in IT/BA or any equivalent majority.
- 5 years experience in Auto- Body shops in UAE
- Excellent communication skills in English & Arabic
- Smart appearance
- High managing skills to drive employees’ engagement & motivation.
- Ability to work under pressure and handle multiple tasks.
- Excellent relationship Management with Insurance Co / B2B & Customers.
- Valid UAE Driving license
Benefits:
- Paid Annual Leave
- Medical Insurance
- Travel Ticket
- Family Status
- T&C applied as per group policy
About Juma Al Majid Holding Group L.L.C
The Juma Al Majid Holding Group began its humble beginnings in 1950 with the drive and vision of its founder - H.E. Juma Al Majid. The Group today is a conglomerate employing 7,500+ employees with over 35 companies operating across multiple industries including Automotive, Heavy Equipment, Fast Moving Consumer Goods, Watches, Home Appliances, Office Equipment, Real Estate, Travel & Tourism, Contracting & Services (pillars within which include manufacturing, electro-mechanical contracting, facilities management, and technical products trading) and Investment. The conglomerate is governed by the leadership of the Chairman H.E. Juma Al Majid, Vice-Chairman Mr. Khalid Juma Al Majid, Group Chief Executive Officer Mr. Tarig Shalabi and a team of select top management.
