Overview
About the job
To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line
Key Performance Areas (KPAs) & Principal Accountabilities:
1. Lead, inspire and motivate store teams to achieve top line target and front end margins
2. Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3. Checking the display and merchandising of stock (e.g. correctness of price ticket)
4. Ensure that the prices changes are updated and reflected correctly on the merchandise
5. Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6. Ensure that the stocks/merchandise are received on time at the floor from inventory
7. Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8. Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9. Tracking the conversion rates at the department level/individual level
10. Responsible for handling and resolving escalated customer complaints and queries
11. Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12. Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
13. Training & Succession planning of the team members
14. Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
15. Check staff’s grooming/discipline and punctuality
16. Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
17. MAMR adherence
18. Conducting One O Ones on a regular basis
Requirements:
Experience(Yrs& Field):
3+ years of experience in Retail Electronics background and 1 year of people management
Educational Qualification:
Preferably Graduate, Professional Certifications Retail Management
Skills & Abilities:
Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
Desired Skills and Experience
Experience(Yrs& Field): 3+ years of experience in Retail Electronics background and 1 year of people management Educational Qualification: Preferably Graduate, Professional Certifications Retail Management Skills & Abilities: Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
About Sharaf DG
Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.
