Assistant Front Office Manager

Overview

A little taste of your day-to-day:

• Drive the smooth operation of the Front Office by upholding the highest service standards. Conduct regular operational checks to ensure adherence to brand guidelines and continuous improvement.
• Inspire and guide our Front Desk team by prioritizing and delegating daily responsibilities. Provide ongoing mentorship and support to foster a motivated and high-performing team.
• Champion guest satisfaction by reviewing and addressing feedback through surveys, social media, and direct interactions. Act as Manager on Duty to deliver timely solutions and enhance the guest experience.
• Proactively identify and resolve service challenges to ensure all guest needs are met with efficiency and care. Continuously seek opportunities to elevate service quality.
• Collaborate with various departments and stakeholders to ensure seamless Front Office operations and contribute to a harmonious work environment.

What we need from you:

• Bring a minimum of 4 years of Hotel Leadership experience with a strong background in Front Office operations. Your expertise in guest relations and team management will be a key asset.
• Exhibit excellent customer relations, time management, and problem-solving skills. Demonstrate the ability to lead with positivity, motivate your team, and adapt to various situations with ease.
• Be results-oriented, proactive, and a quick thinker who thrives in dynamic environments. Your analytical skills and commitment to delivering exceptional service will drive success in this role.