Admin Coordinator

Overview

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Your main responsibilities are:

• Manage and coordinate Field Service and Workshop invoice activities.
• Cooperate with Service Coordinator/Commissioning Manager/Workshop Team Leader/FS Resource Manager in daily administrative work.
• Act as contact person for customer during the invoice process.
• Interact with relevant internal stakeholders.
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines.
• Follow-up and report the status of the invoice process to customer or relevant internal stakeholders.
• Close cooperation with related functions e.g., Service Development and Finance.
• Ensuring continuous quality development and process optimization.

You will shine in this role when you have:

• Strong safety-first mind-set.
• Technical background related to Marine Engineering with SAP and CRM experience is a plus.
• Good communication skills, negotiation skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Strong ability to follow directions and work under pressure.
• Reporting and analyzing skills.
• Fluent in Mandarin & English.
• College degree or above.