Deputy Store Manager | Majid Al Futtaim
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Deputy Store Manager”.
| Company Name | Majid Al Futtaim |
| Qualification | Masters Degree | Bachelors Degree |
| Experience | 3 – 4 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED – 20,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
Role Purpose:
The Assistant/Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputies for the Store Manager and in their absence will be fully accountable for the daily operations of the store and its workforce in line with the overall business objectives.
Responsibilities will include, but will not be limited to the following:
Customer:
• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor activity.
• Ensure that the highest levels of customer service are delivered by the entire store team at all times.
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.
• Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
• Provide continuous training, coaching and mentoring to the team in order to develop skills and recognize high potential, whilst maintaining enthusiasm and commitment.
Sales:
Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
• Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
• Monitor staff performance and identify commercial opportunities to exceed sales targets.
• Ensure full understanding of current performance trends by analyzing business reports available.
• Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
Standards:
• Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
• Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
• Liaise with the Excellence and Compliance team in order to prepare and implement stock counts as per Company policy.
• Ensure VM standards are compliant with brand and Company guidelines at all times.
• Ensure store standards are maintained including but not limited to, cleanliness, tidiness and replenishment.
• Ensure all Company Health & Safety, Security and Compliance policies are adhered to raising any concerns to the Excellence and Compliance team in a timely manner.
Qualifications/Education
• High school certificate.
• Qualification in Retail related field is an added advantage.
Experience
• Minimum 3-4 years’ industry experience.