Customer Care Specialist | Nilfisk
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, capable, efficient, qualified, creative, and intelligent candidate with significant competency, good knowledge, and relevant working experience for the position of “Customer Care Specialist”.
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| Company Name | Nilfisk |
Job Requirements and Benefits:-
| Qualification | Masters Degree | Bachelors Degree |
| Experience | 2 – 3 years of Relevant Experience Required |
| Monthly Salary | 3,500 AED – 5,000 AED |
| Employment Type | Part Time | Permanent |
| Company Size | 100 – 500 Employees |
| Benefits | Medical Insurance | Performance-based Increments |
| Location | Dubai |
About the job
NILFISK is a Scandinavian company, one of the world’s largest manufacturers of professional cleaning equipment.
Due to the development of the company, we are looking for a person for the position of:
Customer Care Specialist
Place of work: office in Dubai
The job responsibility:
- Customer Order Intake and Processing including Returns Processing;
- Review issues related to automatically processed orders;
- Receive and resolve customer inquiries and complaints related to the orders in a timely manner;
- Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams;
- Performing Billing & Invoicing and entering orders into the system and controlling their timeliness
- Building and maintaining relationships with clients as well as with other departments of the company.
- Close cooperation with the client, e.g. in terms of supplies
- Cooperation with the warehouse (controlling inventory levels, controlling the flow of goods between individual warehouses)
- Cooperation with the financial department
Our requirements:
- Minimum 2 years or more experience in customer care, order management or logistics
- University degree higher education
- Highly developed communication and interpersonal skills.
- Ability to work analytically within a problem-solving environment.
- Knowledge of the SAP program would advantage
- Very good organization of work and ability to work under time pressure
- Ability to build and maintain positive customer relationships;
- Good MS Office knowledge (esp. Excel);
- Fluency in English (min. B2)
We offer:
- interesting and challenging work in a dynamic organization
- employment contract
- attractive salary
- trainings
- other fringe benefits
Please share your resume on the below given details
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