Service Advisor | Al Futtaim Auto Center
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Service Advisor”.
| Company Name |
Al Futtaim Auto Center |
| Qualification | Bachelors Degree | Diploma |
| Experience | 3- 4 years of Relevant Experience Required |
| Monthly Salary | 5,50 AED – 6,500 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
CHECK THE BELOW GIVEN EMAIL AND APPLY FOR THE JOB
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
About the Position:
We are currently looking for technically competent & performance driven Service Advisors to work with Al Futtaim Aftersales in Dubai. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, your key responsibilities are as follows:
- Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
- Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
- Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
- Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
- Achieved monthly financial targets set for Labour Hours, Parts and other sales.
- Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
- Ensure customer is reminded about the next service due.
About You:
The ideal candidate for this role should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor or any equivalent experience in Customer service role. You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence. Arabic speakers are highly preferred but not mandatory for this role!
[su_heaeding size=”25″ margin=”35″]Apply Now: [email protected] [/su_heading]