HR Support Manager | Farah Experiences LLC
A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “HR Support Manager”.
| Company Name |
Farah Experiences LLC |
| Qualification | Bachelors Degree |
| Experience | 8 – 10 years of Relevant Experience Required |
| Monthly Salary | 20,000 AED – 25,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Abu Dhabi |
Job Description
The Oracle Human Resources Support Manager is primarily responsible to provide functional support around Human Capital domain in Oracle Fusion ensuring that the applications in charge enable the users and organization to use them efficiently.
The Human capital support manager will also act as the point of contact for all Oracle HR support and enhancements requests. When implementing new system enhancements or capabilities, the consultant is expected to utilize in-depth knowledge of the Oracle Human capital Applications, as well as industry best practice expertise, to consult with end user community to provide cost effective solutions to business scenarios. The job scope also includes;
- Provide functional support for Oracle Fusion ERP Human Capital applications
- Identifies and applies creative and innovative approaches to resolving product implementation and integration obstacles and problems.
- Manage functional requests from end user community.
- Define functional requests priorities, write functional specifications and coordinate developments with technical team.
- Review Oracle fusion quarterly functional updates, understand, map to the business needs, test/validate cross functional and deployment them upon business confirmation,
- Design and develop OTBI reports and write basic data exactions queries using SQL
- Support and manage all HCM integrations (oracle and third-party integrations) with help of technical team
- Establish/define reconciliation process and reports and support the business users during month-end and year-end reconciliation process
- Design and define process wise custom fusion roles with data access as appropriate
- Should work with Oracle support team for application bugs/enhancements
- Should encourage the business to use Oracle standard functionalities and reports
- Mapping business requirements and translating these requirements into Oracle Applications functional specifications.
- Develop unit test scripts and coordinate User Acceptance Testing of the system enhancements or custom solutions.
- Work with Oracle to resolve service requests.
- Lead and direct the following phases of system life cycle:
- Gather business requirements through business process workshops,
- Analysis, design, configure and development solutions for Oracle Human capital applications,
- Conference Room Pilots (CRP) and User Acceptance Testing,
- Handle Data migration
- Go-Live preparation and cut-over support,
- Post-production support
- Train the end user community on systems where applicable.
- To participate in audits of use of systems. Detect and collect issues, Implement action plan and coordinate actions.
- Adhere and support existing ITIL service management processes, such as change management, incident management and problem management.
- Embrace and adhere to support service level agreements agreed with the end user community.
- Regularly communicate to the users the status of the support or enhancement requests.
- Collaborate with ERP support teams across other domains to ensure timely resolution of incidents.
- Work collaboratively with project team(s) and end users to develop, test, and implement Oracle Cloud solutions.
To be considered for this role, you will need;
- Bachelor’s degree in HR/business administration, computer science or related field is the minimum requirements for this position
- ITIL certified
- Oracle Fusion certification
- 3 years of Oracle fusion experience related to HCM modules
- 7+ years’ experience working with Oracle Human Capital modules
- 5+ years working with implementation of Oracle Human Capital modules
- 2 + years working with supporting end users of Oracle Human Capital modules
- Strong knowledge of UAE Pension & Statutory calculation.
- Ability to continuously coordinate with multiple parties and supervisors while maintaining independence
- Extensive experience in Oracle Fusion Modules:
- Oracle Human Capital management – Core HR
- Oracle Payroll
- Oracle Self Service HR
- Oracle Talent Management
- Oracle Learning Management
- Goals and performance Management
- Workforce Compensation
- ORC
- Experience on BPM workflow (Rules, Attributes, Conditions, etc.)
- Working experience on HDL, FBDI and ADFDI
- Experience with business requirements, technical analysis and design, coding, testing, and implementation of customization within software environment
- Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment.
- Knowledge of Oracle Finance (Cloud) and Third-party Bank transfers
- Knowledge in Apps Tools like SQL Developer, Data Loader and Web ADI