UAE Advise

Job Requisition ID: 97546

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognizes and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Job Title: Senior Operations Manager – Dubai Festival City Mall

Reports to: Mall Manager – Dubai Festival City Mall

Direct Reports: 3

Department: Mall Management

Location: DFC Mall, Dubai, UAE

JOB PURPOSE

To assume responsibility for and ensure the efficient operation and delivery of hard and soft services consisting of Housekeeping, pest controlling, waste management & Engineering services for Dubai Festival City Mall.

Key Responsibilities

Hard and Soft Service Management:

Management of planned, reactive, and incidental works delivery for housekeeping, waste management, and pest control. Responsible for implementing soft services plan for the festival center by directing team in routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction within an allotted budget. Management of air conditioning district cooling maintenance and operations.

Contract Management

Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against a checklist, identifying defaults or shortcomings in service levels, and based on same preparation necessary report for management.

Supply Chain Management

Daily management of sub-contractors, consumables, and equipment; responsible for the tender procedure to ensure probity; Responsible for implementation and monitoring of sub-contractor performance. Inventory management of DFC-owned spares. Ensure best value management techniques within contracts. Development of contract delivery strategy, providing demonstrable operational benefits.

Asset Management

Negotiates and recommends procurement of capital equipment according to the operations need. Ensuring new assets being brought into operations are entered onto a pre-planned maintenance program and subject to QA procedures. Manage the approved operational FM CAPEX projects to complete them timely as per plans.

Staff Management

Responsibility for management of the staff recruitment, selection, training/ development, and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff (approximately 215)

Service Standards

Implements expected service standards to the staff and monitor them in terms of personal grooming, hygiene levels, communication skills, and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards of the Festival Centre. Arrange necessary training to maintain/improve standards. Coordinate with DFC management, Al Futtaim training center, and external agencies to meet the requirement.

Event Management

Responsible for site-wide signage plan and installation. To plan & manage Traffic, Security, housekeeping & Parking execution during events. Coordination with City Management, Police, Civil Defense.

Housekeeping Inventory Management

Orders receive, inspects, and stores equipment, spare parts and consumables, merchandise commodities, material, and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock-out situation at any point time which can lead to inconvenience for the customer. Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors

Coordination

Coordination with Local Authorities: Coordinate with Police, Civil Defense, and Dubai Municipality & City management for the site-wide requirements.

Coordination with Development: Coordinate with the development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & Safe Mall in spite of ongoing construction activities without any break to customer experience.

Coordination with Tenants: Responsible for the coordination with tenants for the back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirements for F & B outlets

Reporting

Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.

Energy Management

Drive improvement in water and electricity saving initiatives.

Standard Of Tenants Premises

Responsible for safety checks on all electrical boards, installations, and fire fighting systems.

Minimum Qualifications And Knowledge

QUALIFICATIONS, EXPERIENCE & SKILLS

University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable)

Minimum Experience

5-7 years relevant experience in a shopping center/mall/hotel especially with some background in Civil Defense Service would be highly advantageous.

Behavioral Competencies

• • Teamwork
  • Communication
  • Professional Knowledge
  • Training and coaching
  • Personal Leadership