A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, capable, efficient, qualified, creative, and intelligent candidate with significant competency, good knowledge, and relevant working experience for the position of “UAE National Customer Relation Executive”.
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Company Name | Al Futtaim Automotive |
Job Requirements and Benefits:-
Qualification | Masters Degree | Bachelors Degree |
Experience | 3 – 4 years of Relevant Experience Required |
Monthly Salary | 17,000 AED – 20,000 AED |
Employment Type | Part Time | Permanent |
Company Size | 100 – 500 Employees |
Benefits | Medical Insurance | Performance-based Increments |
Location | Dubai |
About the job
Job Requisition ID: [[157155]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards
What you will do:
- Demonstrates commitment to Customer Satisfaction.
- Ensure that the standard as set from the Al Fustian Way Behavior’s are met and exceeded.
- Local Concern: Mediates between the customer and the company regarding local concerns such as Corporate Rental Extension, Direct Complaints from customers, Interdepartmental Coordination, Rental Refund bank transfers and AFSS reconciliation
- Inbound Concern: Liaises with Hertz International about in-bound customer complaints, queries on service invoices, rates and other relevant matters
- Creating monthly local purchase order in SAP for general administrative requests and rental operations expenses. Verify invoices and submit to finance for payments and settlement.
- Ensures that wrongly charged and subsequently closed rental contracts both local and pre-paid rentals are attended and rectified. Processes refund those over-paid rentals and with disputes.
- Provide all justification to support the charges following Hertz rental terms and conditions. Ensure that all cases are responded in accordance to Bank policy to avoid chargeback. . matters relating to Bank Facilities (POS machines, Imprints etc.) and Procedures (Security Blockings, Refunds etc.).
- Projects: Involvement in implementation of Rental Related projects such as Leaser upgrade, reintroducing Firefly, Credit Card automation and Payment Gateway
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