A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, capable, efficient, qualified, creative, and intelligent candidate with significant competency, good knowledge, and relevant working experience for the position of “Customer Relations Executive”.
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Company Name | Al-Futtaim Automotive |
Job Requirements and Benefits:-
Qualification | Masters Degree | Bachelors Degree |
Experience | 2 – 3 years of Relevant Experience Required |
Monthly Salary | 4,500 AED – 6,500 AED |
Employment Type | Part Time | Permanent |
Company Size | 100 – 500 Employees |
Benefits | Medical Insurance | Performance-based Increments |
Location | Dubai |
About the job
Job Requisition ID: [[156945]]
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.
Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To improve the overall Customer Experience by ensuring the Vehicle Preparation team adheres to agreed Hertz standards concerning vehicle preparation.
What you will do:
- Ensure that a random check of 5 vehicles per shift is done to ensure that the Hertz vehicle cleaning standards are maintained
- Any discrepancy noticed must be promptly reported to Team Leader.
- Ensure all VPAs trained on Vehicle Acceptance Criteria, Vehicle Preparation Standard Work and Damage Identification.
- Ensure that the Huddle board is updated before the start of shift as per template provided
- Conduct a huddle with all VPAs before the start of each shift
- Update the Order of Production Bar with the required vehicle cards as per business requirements.
- Reconcile the manifest with the excel file maintained by the Shift Supervisor
- Ensure VPAs is selecting and preparing correct vehicles as per Substitution Matrix
- Ensure the VPA productivity report is updated on a daily basis
- Daily Car Wash report shared with Team Leader on daily basis.
- Productivity report shared with the Team Leader on a weekly basis
- Maintain proper inventory of all materials required for vehicle cleaning and ensure proper stock is maintained.
- Coordinate with various vendors to ensure we obtain materials at competitive rates
- Ensure the Fuel Consumption is entered daily
- Perform Daily Fuel Consumption Comparison and share report with Team Leader
- Order fuel as per SOP
- Ensure that the cleaning of the yard is managed as per agreement with the Facilities department
- Contact with waste company to remove garbage from yard accordingly
- Check Tank level
- Coordinate with vendor
- Receive service report, handling and reporting Trade Waste Discharge Permit Letters
- Ensure all Lost and Found items are promptly recorded in the Lost and Found items Log
- Ensure all items are properly managed as per the Standard work for Lost and Found items
- Inventory of dirty branches (79, 120) to avoid ageing vehicles and child seats.
- Perform DSM inventory on daily basis
- Ensure all transfers is done correctly. Check in and check out in appropriate branch. Open NRTs are closed on daily basis.
Required Skills to be successful:
Minimum Qualifications and Knowledge:
- Professional communication and presentational (written and verbal) skills
- Excellent interpersonal skills and high level of emotional intelligence
- Excellent customer interaction skills
Minimum Experience:
- Over 2 years’ experience in managing people in a logistical role
- Over 5 years’ experience working in the automotive industry
Job-Specific Skills:
- Excellent team building skills
- Demonstration of leadership qualities
- Excellent problem solving and analytical skills
- Ability to plan and organize effectively
What equips you for the role:
- Bachelor’s degree or equivalent
Please share your resume on the below given details
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