Operations Manager | GMG
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.
| Company Name | GMG |
| Qualification | Masters Degree | Bachelors Degree |
| Experience | 3 – 5 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED – 20,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
The role holder will be responsible for driving sales across all areas assigned. The role holder is responsible for maximizing sales performance, store operating profits, customer service as well as overseeing overall multiple store operations.
Core Responsibilities:
· Assists in formulating and implementing store strategies and procedures to maximize sales, profitability and commercial performance of all retail outlets in the assigned cluster of areas
· Sets KPI’s and targets, monitors performance against plan and initiates remedial actions in case of discrepancy between actual and expected performance
· Generates and analyses sales figures, forecasts future sales and interpret trends to facilitate area operations planning
· Oversees the stores after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders
· Works with the area managers and store management to ensure that store displays and inventory levels are adequate to meet the forecast sales budget
· Monitors stock to achieve bottom line sales budget against monthly targets
· Recommends and implements actions required to address stores experiencing decreasing sales
· Works closely with the Loss Prevention to ensure that loss prevention programs are in place across all store locations
· Tours the sales floor regularly, talks to colleagues and customers to help resolve urgent issues
· Maintains awareness of market trends; understands changing customer attitudes and buying preferences and monitors the competition to ensure that sales opportunities are maximized
· Ensures that all relevant communications are relayed in a timely manner to store management
· Ensures that store schedules reflect a store staffing model that meets customer needs
· Ensures that the team is adequately trained in inventory management techniques such as in-bound and out bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
· Maximizes productivity in stores through effective deployment of resources; controls costs within budgetary guidelines (overtime, stock and consumables) through efficient store operations
· Ensures all the stores are in compliance with all employment and state laws, health and safety standards
· Looks at prospective sites and evaluates new sites and coordinates with the Property Department to share inputs; oversees new store openings and re-fits
Sports Division Specific:
· Addresses customer issues and queries in a timely manner; manages customer retention and drives the team towards identifying in new accounts
People Management:
· Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
· Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
· Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
Requirements –
- Bachelor’s degree in any discipline
- A minimum of 10 – 12 years of relevant experience with at least 6 years in a similar role in retail operations
- Industry expertise/Product/category knowledge/Customer Orientation
- MS Office and Tools