UAE Advise

Responsible for managing finance services tower operational processes for client(s) mainly general accounting and FPBP activities. Ensure process service level targets met including customer expectations, improve operational effectiveness and efficiency, resolve problems and develop process team. Research, analyze, design and communicate finance’s continuous improvement activities and processes.

Key Responsibilities:

Description:

• Act as a subject matter expert in their process domain
• Manage process team (manage resources, follow-up issues, monitor performance, manage escalations)
• Responsible in ensuring processes are compliant with company policies, procedures and audit/legal requirements
• Support in identifying and implementing opportunities for continuous improvements in processes, systems and procedures
• Ensure service is delivered with a strong focus on customer satisfaction and in accordance with SLA’s
• Measure performance metrics and report performance indicators to client
• Manage Age Trial balance. Drive root cause analysis to identify and address the underlying cause of any issues
• Support in setting and managing team targets
• Lead, motivate and develop team to ensure staff performance
• Measuring Service Level Agreements and communication to the client
• Review and approve reconciliations
• Achieve data processing targets
• Development and tracking of scorecard metrics.
• Maintain process documentation, communicate updates

Key Performance Indicators:

• Evidence of process knowledge share across members of finance team
• Minimal (agreed target) team issues required to be raised to Director level
• Zero noncompliance from audits
• Agreed number of initiatives identified and delivered within agreed timelines
• Customer expectations met or exceeded meeting all agreed SLA’s
• Metrics dashboard available and current to agreed schedule
• Full root cause with corrective action available for Age trial balance issues
• SMART targets in place and reviewed regularly with all team members
• Individual development plans in place for team & clear deliverables tracked
• Status of performance vs SLA’s kept current & regularly communicated
• Reconciliations approved as per SLA
• % data processing targets achieved
• Metrics in place, reported on, RCA for any out of tolerance issues
• All documentation current as per agreed plan and schedule.

Scope & Decision Making Authority:

Number of direct reports: 8 -15

Job Specific Knowledge & Skills:

• Change and Innovation Management and Process Management desired, Experienced in building and managing effective teams, knowledge of Shared Services environment and associated operational measures desired
• Demonstrated knowledge & understanding of legal and business issues related to credit control and collections.
• Adhere to proper accounting methods, policies and principles
• Strategic Agility, Problem Solving, Priority Setting, Planning, Customer Focus
• Delegation, Informing, Managing/Measuring Work, Functional/Technical Skills, Ability to multitask
• Familiarity with Oracle and basic computer programs (Word Processing, Spreadsheets, PowerPoint, etc.)
• Excellent communication skills – both verbal and written

Qualification and Relevant Roles/Experience:

• CPA or equivalent Professional Accounting Certification is a must
• 8+ years of post-qualification experience
• 3+ years of Big 4 Experience
• Currently managing a large team

Job Critical Competencies:

Customer Service:

Able to identify key customer requirements and priorities. Is proactive in responding to and where possible anticipating customer requirements. Able to establish best practice customer service standards for his/her entire team.

Proactively seeks feedback from customers at appropriate times and actions appropriately

Building Effective Teams:

Managing a team of professionals; allocation of tasks based on capability and availability; effective communication with team members; understanding team utilization and resource planning

Problem Solving:

Identifies insights from trends/issues & sees complex connections; fully invested in problem solving & brings insights that materially improve the quality of the answer

Asks the Director & team the right questions first time

Applies a creative and practical approach to problems. Utilizes root cause analysis process with documented evidence of lessons learnt and new initiatives proposed; no repetition of previously identified problems

Results Orientation and Execution:

Takes complete ownership of results, consistently delivers high-quality results in a timely manner against all odds, & inspires people around with positive attitude

Consistently challenges on-going thinking & takes concrete steps to explore ideas

Initiative and engagement:

Pursues bold & unconventional ideas. Involves others in driving ideas to fruition

Anticipates the needs of the VP/SVP/Director

High levels of influencing capability at all levels coupled with presence and the strength to make an impact with demanding colleagues and both internal and external customers supported by a commercial and professional outlook. Builds strong working relationships with peers (internal, assets, partners, other stakeholders)

Able to express thoughts and influence with internal & external members in group settings

Knows when to raise issues directly with the VP/SVP/Director on concerns & issues that matter to the broader team