UAE Advise

Job Brief

The Pet Shop Grooming & Spa is looking for a highly organized, result-driven Receptionist/Admin to deliver excellent standards of customer service and animal welfare to the grooming salon.

We are looking for a polite, professional Customer Service and Administration Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Service Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Additionally, they should be highly organized, and result-driven to grow and maintain the customer base, manage appointments, salon cleanliness, and pet welfare that are in their care.

You should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Receptionist/ Admin Responsibilities:

· Good understanding of all aspects of dog & cat grooming – small pet and bird is a bonus.

· Strong customer service and sales/retail skills.

· Guaranteed pet safety & comfort.

· Ensure grooming salon meets high health & sanitation standards and is well maintained.

· Ensure grooming displays and shop use products are well maintained in appearance and stock levels are above minimal for the salon functionality.

· Following all policies, procedures & rules and provide support to the Supervisor.

· Manage client database

. Carrying out clerical work

. Handling Telephone inquiries, booking, and route planning

. Manage the general department email inbox, responding to general questions.

. Perform additional administrative work.

. Schedule appointments and meetings for clients.

. Work with clients to gather information & documentation in a timely manner.

. Receive the customers in a friendly manner and provide information & assistance regarding the procedures.

. Seize opportunities to upsell products when they arise

· Recommendations for products or services that may better suit client needs.

· Adhering to all company policies and procedures.

· Should have knowledge in POS and cash handling

Requirements:

· High School Diploma or equivalent.

· Exceptional customer service, active listening, and verbal and written communication skills,

professional phone voice.

· Understanding of company products, services, and policies.

· Proficiency with computers, especially with CRM software, and strong typing skills.

· Ability to ask prying questions and diffuse tense situations.

· Strong time management and decision-making skills.

· Adaptability and accountability.

· Fluency in multiple languages may be desired.

Preference:

English speaking

Pet Grooming industry knowledge is an advantage.

Note: The salary offered for this position will be AED 3000. Candidates willing to take up the mentioned salary only are encouraged to apply for this position.