Operations Manager
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.
| Company Name | Jard Inventory and Loss Solution |
| Qualification | Masters Degree | Bachelors Degree |
| Experience | 7 – 8 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED – 22,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
Job Duties and Responsibilities:
Leadership and Strategic Planning
· Manage a team of Operation Support to ensure pre-count preparations are completed in a timely manner and provide complete support during the entire counting cycle.
· Including hiring/outsourcing, 1 on 1 meetings, coaching, performance management, training, and development.
· Develop a strategic country vision to support the growth of the company’s enterprise solutions.
· Develop mechanism to monitor and manage operations progress and performance.
· Conduct monthly business reviews (MBRs) to review accountability and action plans, celebrate success, identify, and remove barriers.
· Conduct annual appraisals for support team and prepare development plans for continuous growth.
· Manage and analyze the count support team to ensure best practices.
· Develop policies and SOPs to handle customer requests and ensure an optimal inventory count process.
· Connect and coordinate with Supplier to gain a full understanding of the Inventory Count Software, recommend and implement changes to the software to streamline Jard inventory count processes with Supplier.
Operations
· Lead and manage count support team to ensure counts are set up in scanner system and prepared for counts prior to the site visit.
· Ensure the Masterfile is received and uploaded to the scanner system.
· Manage support to Jard inventory team during counts such as providing reports on count progress, variance reports, and audit reports.
· Ensure all devices and fixture tags are available and prepare prior to counts.
· Manage customer-specific requests and schedules.
· Provide leadership team with updates on customers and weekly schedules.
· Review variances reports between JARD reports and Masterfile provided by customers and identifying road blockers.
· Ensure count requirements are adhered to before the Jard inventory team signs off and completes a count i.e., audits.
· Coordinate and aligning with customers on count schedules and liaison on customer requests.
· Ensure all devices and scanners are functional and operational prior to store visits and counts.
Key Qualifications
· 5+ years of Call Centre or customer care in Operations
· Excellent verbal and written Arabic is a plus
· Strong verbal and written English
· Skilled proficiency in MS Office (Excel, PowerPoint, Word, etc.)
· Effective interpersonal skills to successfully work with teams in the region.
Behavioral Qualifications
· Flexible and mature approach with the ability to work unsupervised.
· Proven self-starter with strong initiative, enthusiasm for business, and results orientation
· Strong bias for action with strong time management and planning skills
· Strong attention to detail and excellent problem-solving skills
· Experience working with internal and external customers.
· Proactive and highly organized
· Reliable, flexible, and cooperative
· Flexible approach to working hours as and when required