A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Sales Manager”.

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JOB PURPOSE :

Plan and manage all retail sales operations in the assigned Service Stations ensuring its effective, efficient, and appropriate operation to enhance the Company image and profitability, ensuring alignment with the commercial strategy and corporate brand and quality standards.

Key Accountabilities:

Operations Management

 Supervise the activities of assigned Service Stations and ensure effective resource planning to support optimum customer service and continuous operations.

 Assess existing and future manpower and facility requirements of assigned Service stations in accordance with projects carried out near the filling station that would boost or hinder demand.

 Advice Service Station Supervisor on the necessary actions to be taken while recommending improvements to existing facilities/equipment, where necessary.

 Plan and undertake regular inspection visits to each assigned Station, including inspection of building, equipment, safety, and fire prevention practices and provision of optimum customer service.

 Checks tank levels to ensure that there are no discrepancies in the records, relating to gain/loss of main product and inform workshop to carry out necessary repairs.

 Conduct random audits of stocks and cash against records to assure adherence to defined policies and quality standards while investigating reasons behind differences in amounts, prepares justifications, and report to a supervisor.

System Management

 Collect daily sales documents and coupons from Service Stations and delivers them to concerned Departments.

 Enter adjustment notes in the system for Rahal Cards, and assure effective management and updating of records in line with defined customer service standards.

 Monitor C-Stores operations including sales turnover, bills, LPO-s, stocks, and other C-Stores-related issues and provide timely solutions while escalating matters proactively.

 Monitor and check physical stock items and stock values recorded on a database to ensure accuracy and appropriate stock control.

Follow up and collects GRN-s (good received notes) for items received at the C-Stores and forward them to C-Stores Department for further action.

Customer Experience

 Ensure the provision of optimum levels of professional customer service provided by filling station and C-Stores staff to achieve and exceed customer satisfaction levels.

Relationship Management

 Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local, international, and government authorities, etc. with the highest standards of business ethics, whilst promptly attending to all critical issues in order to ensure the services required by the organization are delivered in the most effective manner.

Generic Accountabilities

Supervision

 Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.

 Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives.

Budgets

 Provide input for the preparation of the Department budgets and assist in the implementation of the approved Budget and work plans to deliver Section objectives.

 Investigate and highlight any significant variances to support effective performance and cost control.

Policies, Systems, Processes & Procedures

 Implement approved Section policies, processes, systems, standards, and procedures in order to support execution of the Section’s work programs in line with Company and International standards.

 Comply with all applicable legislation and legal regulations.

Performance Management

 Contribute to the achievement of the approved Performance Objectives for the Section in line with the Company Performance framework.

Innovation and Continuous Improvement

 Design and implement new tools and techniques to improve the quality and efficiency of operational processes.

 Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the function.

Health, Safety, Environment (HSE) and Sustainability

 Comply with relevant HSE policies, procedures & controls, and applicable legislation and sustainability guidelines in line with international standards, best practices, and ADNOC Code of Practices.

Reports

 Provide inputs to prepare Section MIS and progress reports for Company Management.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal

 Fuel Sales Department Manager

 Internal Departments related to Customer Service Management

 Workshop Mechanics

 Logistics

 Finance Department

External

 Customers

 Government Authorities

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

 Bachelor’s Degree in Marketing or a relevant discipline.

Minimum Experience & Knowledge & Skills

 8 years experience in Service station operations in a supervisory capacity

 Good knowledge of English and Arabic languages.

 Excellent communication and interpersonal skills.

 UAE Driving License.