Overview

ROLE SUMMARY

The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objective.

ROLE PROFILE

Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competition

  • Drive the Store team to deliver the highest levels of customer service at all times.
  • Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
  • Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
  • Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
  • Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
  • Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
  • Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.

REQUIREMENTS

  • Qualification in Retail related field is an added advantage
  • Minimum 4-5 years’ industry experience
  • Management skills
  • Furniture experience is preferred
  • Excellent to Fluent English

WHAT WE OFFER

  • At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  • Work from any country in the world for 30 days a year.
  • Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  • Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

About Majid Al Futtaim

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.

A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to create ‘Great Moments for Everyone, Everyday’. It has since grown into one of the United Arab Emirates’ most respected and successful businesses spanning 16 international markets, employing more than 45,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.