Service Advisor

Overview

Overview of the role:

Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

What you will do:
VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.
COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.
TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges

Required skills to be successful:

• Must have broad based knowledge to service as a reliable consultant
• Able to provide up-to-date technical information in response to customer inquiries
• Strong understanding of Operation, maintenance and care of vehicle
• Thorough knowledge on breakdown prevention

About The Team:

The role will report to the Reception Supervisor and you will be working in a busy workshop environment.

What Equips You For The Role:

• Diploma in Automobile / Mechanical Engineering
• Minimum 3 years of experience in a reputed workshop