Senior Customer Accountant

Overview

We are hiring for Senior Customer Accountant to join our team in Dubai. The role reports to Head of Operations.

The role: Oversee end-to-end policy operations, focusing on policy management and customer accounting. The individual will coordinate efforts between the Policy Implementation and Customer Accounting departments, ensuring seamless collaboration. Key responsibilities include maintaining positive relationships with front-line staff, brokers, and clients to ensure customer satisfaction. This role is instrumental in managing DSO and aging balances effectively.

Responsibilities:

• Monitor the timely issuance of policies and invoices to ensure prompt delivery and accuracy.
• Follow up on invoice payments to ensure they are received and processed efficiently.
• Conduct performance reconciliation between front-line staff and clients to ensure alignment and accuracy.
• Maintain strong relationships with brokers, and authorize brokerage commission payments to support ongoing partnerships.
• Oversee and supervise direct debit transactions and payment allocations to ensure smooth financial operations.

Qualifications:

• Bachelor’s Degree (preferred, not a must) in Accounting, Finance, Banking or related field

What You Bring:
Role specific:

• 3+ years of experience
• Expertise in accounts receivable
• Financial Analysis
• Accounts Receivable Management
• Trade Credit Insurance Knowledge
• Payment Processing & Policy Management Systems
• Basic understanding of commonly used Generative AI / GenAI / Generative Artificial Intelligence platforms such as ChatGPT, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Interpersonal skills:

• Active listening skills
• Adaptability and problem-solving skills
• Ability to collect, track, and analyze data
• Ability to maintain positive relationships with stakeholders, including front-line staff, brokers, and clients.
• Capable of guiding and motivating team members to achieve shared goals collaboratively.
• Skillful in prioritizing tasks and managing time effectively to ensure timely completion of responsibilities with attention to detail
• Strong written and verbal communication skills
• Expertise in coordinating efforts across departments and stakeholders to ensure seamless operations and meet deadlines
• Demonstrated ability to effectively manage tasks and leverage resources to ensure objectives are met and deadlines are consistently achieved