Operations Executive

MAIN PURPOSE

• Reporting to the Commercial Director, the jobholder is the main point of contact for the entire Direct to Consumer network (Internal Retail, e-commerce and CRC) and in charge of developing and supporting all commercial activities in the region.
• He/she is the warrant of a consistent quality of experience in all the touch points and the coordinator to implement the strategy across all the departments of the brand.

RETAIL AND E-COMMERCE

• Support the Retail team in setting up processes, tools and KPI’s to drive performance
• Work closely with Boutique Managers and their teams to leverage sell out opportunities
• Ensure the implementation of HQ guidelines in all markets
• Oversee and optimize various aspects of e-commerce in collaborations with operations team
• Proactively propose business development opportunities to recruit new clients
• Act as a project manager in diverse DTC projects in coordination with HQ team
• Preparing internal and external presentations and ensure figure accuracy
• Support all DTC activations amongst the whole regional network

CRC

• Backing up CRC team to build and maintain relationships with IWC clients
• Ensure smooth communication between IWC and CRC Team
• Providing support to CRC team aligning customer service with brand standards
• To ensure customers receive excellent and consistent service
• Act as a project manager in diverse CRC projects in coordination with HQ team
• Analyze CRC service to establish whether all personnel are following IWC best practice
• Establish and monitor CRC KPIs
• Clearly communicate expectations to CRC team
• Schedule regular check-ins and retraining sessions

ANALYSIS AND REPORTING

• Daily Sales reporting and analysis – bringing together monthly sales reports and figures in coordination with the Operations Department
• Product performance reporting and analysis
• Executing, tracking and analyzing the targets and KPI’s
• Preparing and coordinating monthly business review
• Developing new reporting on Ad-hoc basic based on business needs

Requirements For The Role

• Business degree. At least 2-3 years’ experience in the retail industry.
• Strong understanding of client experience required.
• Strong display of emotional intelligence.
• Excellent interpersonal, communication, organization, follow up and problem-solving skills required.
• Knowledge of customer service practices
• Strong analytical skills, ability to manage and synthesize high volume of data
• Good understanding of CRM systems.
• Results driven, effective team player, collaborative approach.
• Proven to be resilient
• Proficiency in MS Excel and PPT is a must
• Proficiency in English. Arabic not mandatory but is a plus.

Position Based in Dubai, UAE.