Overview

Key Responsibilities & Accountabilities

HR Support:

1. Assists the Head of HR & Admin in HR related matter such as:

  • Ensuring that staff documents records are updated (visas, Emirates ID, etc.)
  • Ensuring all job descriptions are completed, approved, and signed off
  • Handles ad hoc, HR related matter when required.

Administration Support:

2. Attends to customer calls in a highly professional and pleasant manner, maintaining quick response and excellent services.

3. Receives the entire Bank’s incoming mail through various methods. Ensure it is all stamped with receiving stamp. Register the same in the relevant logbooks and maintain the same in organized order. Arrange the mail and dispatch to concerned departments.

4. Process the purchase & payments of supplies i.e. printed forms, stationeries, supplies, equipment, etc. ensuring that the policies and procedures is being practice.

5. Updates all necessary records (such PO & Contracts Register, etc.) for future reference.

6. Oversee the renewal of all service contracts in the bank in coordination with business and legal departments.

7. Manages advance cash and utility payments (i.e. DEWA, Salik & Etisalat) in both branches. Manages and updates NBK branches various register as below:

  • Assets register via instructing and advising assigned team members on the physical inventories schedules while ensuring lists is coordinative with Financial Control records.
  • Key register for safes, fireproof, etc., Key log for office filing cabinets and Stamp Register.

8. Assisting the Department’s Manager with the following duties:

  • Assist on preparing the necessities on renewal/issues related to different insurance policies (medical, PAR, EEI, etc.) of the bank.
  • Supervising activities relating to operation and administration of communications systems, including telephones, access cards, etc… in co-ordination with IT.
  • Negotiating and overseeing effectively on general services contracts with vendors to obtain the best terms and conditions for the bank.
  • Assists on outsourced contracts such as tea ladies, security guards, etc…
  • Ensuring vendor’s regular maintenance visits are being scheduled and done; handles any ad-hoc maintenance requirements.
  • Assisting partially on related work for opening of a new branch or relocating a branch.
  • Handles the filing of the department in a proper manner.

9. Manage CCTV, Access Control, Alarm System requirements are as per local regulations including coordination with stakeholders and local vendors.

10. Running routine inspections within the bank including supervising the monthly and quarterly service PPMs within the bank including its branches.

Qualification & Experience

  • University degree.
  • Minimum 4 years’ experience in HR/Admin
  • Technical background related to CCTV, Alarm & Access Systems is an advantage
  • Experience in handling facilities management

Competencies

  • Developing others
  • Teamwork initiative
  • Building and maintaining relationships
  • Problem solving
  • Results Oriented

Skills

  • Ability to resolve issues quickly and effectively
  • Attention to detail and accuracy
  • Excellent computer skills.
  • Strong oral and written communication skills.
  • Strong interpersonal relations skills
  • Strong knowledge of the bank’s policies and procedures

About National Bank of Kuwait

Since its incorporation in 1952 as the first indigenous bank and the first shareholding company in the entire Gulf region, NBK has been known as ‘The Bank You Know And Trust’. Thanks to the recognized excellence of its very stable management along with its unequivocal strategy, consistent profitability, high asset quality and strong capitalization, NBK, throughout the years, succeeded in building an advanced banking institution that offers a full spectrum of innovative and unrivalled financial and investment services and solutions to individuals, corporate and institutional clients. NBK enjoys a dominant market share with a large and ever expanding local and regional clientele. NBK also boasts the largest overseas branch network spanning many of the world financial and business centers