Overview

Every day is different, but you’ll mostly be:

  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Conducting regular front office inspections to ensure we’re making the right first impression
  • Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
  • Training team members on PBX procedures and taking the lead during an emergency or crisis
  • Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We Need From You

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
  • 3 years of Front Office/Guest Service experience including management experience
  • Must speak fluent English
  • Other languages preferred

About IHG Hotels & Resorts

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.

With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmers, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.