Cashier

Overview

Job Purpose: To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.

Job Responsibilities
Customer Satisfaction / Service Standards:

• Meet and Greet customers at Counter / Lobby area, and thank them for their business
• Provide service to Retail and Commercial customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT on a continuous basis
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities

Financial / Sales:

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Actively convert walk-in customers to IntroCard holders.
• Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives

Operations / Controls

• Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed and appropriately handled as instructed by the Branch Management
• Report any anomalies such as under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
• Identify improvement areas & propose constructive changes to achieve operational excellence
• Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement

Job Requirements: Qualifications:

• Graduate or equivalent in any related field

Experience:

• 2 years of prior experience as a Cashier/Teller
• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills:

• Knowledge of basic computer applications and operations
• Good interpersonal skills
• Good communication skills
• Customer service oriented
• Good quantitative skills