Assistant Revenue Manager

Overview

Job Description:

• Ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel.
• Maximizing net room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Ongoing education of Reservations and Front Office ensuring revenue management concepts are understood
• Monitoring demand and recommend selling strategies.
• Conducting regular audits of PM, GRC, GDS, ensuring accuracy of rates, package information and availability.
• Monitoring and executing rate strategies using inventory management tools [CRS, PM, etc].
• Working with Revenue Management Team to determine effective and engaging rate offers (packages) which are then offered to the right customer in the right channel.
• Is engaging and supports the hotels selling strategy in all distribution systems.
• Completes all rooms and revenue forecasting in the absence of the Director of Revenue Management.
• Works with DOSM and Sales Team members to encourage strategic selection of the right piece of business, using the Fairmont guidelines.
• Tracking competitive set pricing and yield strategies, understanding the comp set’s reaction to changes in the marketplace.
• Preparing materials for the weekly Revenue Management Meetings and follows the Fairmont guidelines for meeting content.
• Preparing timely revenue summaries as required by the Revenue Management Team.
• Overseeing the input of contracted wholesale space for each season.
• Reviewing and providing feedback on commentaries for each market segment.
• Recording, maintaining and analyzing current, historical and statistical data
• Participating in the planning processes for the hotel budget, marketing and strategic plans.
• Providing leadership and guidance to the reservations team.
• Monitoring to ensure telephone sales techniques are employed in such a way as to support our selling strategies and driving customer loyalty.
• Ensuring a clean and safe working environment in accordance to health regulations and adhere to all Fairmont Environmental policies and procedure

Qualifications:

• Must display strong analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
• Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
• Proven leadership, organizational and guest service skills.
• Excellent written and verbal communication skills
• Strong working knowledge of Property Manager (Opera), MFR (Opera CRS), Excel, Word, Outlook and SalesNet (Delphi)
• Degree in Hotel /Hospitality in Management a plus.
• Previous Reservation/Front Office experience.
• Strong knowledge of Microsoft Office, Excel, PM, & CRS.
• Proven leadership skills, experience managing colleagues a plus.
• Strong problem solving abilities.
• Adapt to change quickly and strong multi-tasking.