UAE Advise

The Role Of Senior Account Manager Is Three-fold

• Project Lead and Programmed Manager – exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands-on involvement from an experienced member of the team. You will also be expected to act as a Programmed Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.
• Client service – Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt, or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn’t enough; we want our clients to want to work with us again and again.
• New business support – you will be expected to work alongside the Client Directors and other members of the team to produce cost estimates for pitches / new client work as required. When required you will attend pitches representing the strategic delivery team, explain our processes and embody our approach to client service.

Key Responsibilities

• Proactive approach to relationship building
• Day-to-day contact for clients
• Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues
• Act as a partner and safe pair of hands to your clients

Delivery

• Management of delivery process from kick off to completion
• Programmed management
• Scoping and requirements gathering
• Documentation
• Production liaison/briefing/management
• Attend to all reporting needs

Team work

• Knowledge sharing around your areas of expertise
• Willingness to help colleagues solve problems or understand new requirements
• Acute awareness of colleagues’ skills and when they can add value to a project
• Member of pitch teams when required

Skills & Knowledge

• Embodies and demonstrates Emperor’s Values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
• Exceptional client service skills
• Sensitivity to client challenges and supportive attitude to aid or provide solutions
• Engaging, collaborative and adept at building internal and external relationships
• Strong communication and presentation skills
• Sound judgment and analytical thinking
• Unquestionable business ethics and integrity
• Organized and can multi-task with ease
• A ‘can do’ mentality
• Business and commercial awareness
• Ability to deliver exceptional client service
• Flexible, adaptable style and approach
• Resilient, passionate, energetic and hungry