Operations Specialist | Electronics Bazaar
Company Name: Electronics Bazaar
Qualification: BBA, & MBA
Location: Sharjah, United Arab Emirates
Salary Range: 6,000 AED – 8,000 AED
Company Size: 500 – 1000 Employees
Other Benefits: Medical Insurance | Bonus
Employment: Full Time
About Company
Electronics Bazaar is a leading player in the Refurbished, Brand Refurbished, and Brand new PC segment, with its footprint across India, UAE, and USA. The company deals in Refurbished Laptops, Open Box Laptops, Brand New Laptops and desktops, and Brand Refurbished Laptops. Electronics Bazaar is a Microsoft Authorized Refurbished that offers customized configuration per customer requirements. It is a multiband on the single roof company that provides a year warranty scheme.
Job Description/Role
Roles & Responsibilities:
Listings
- Create/Manage end-to-end Listing process, including adding and updating titles and descriptions and uploading images on various Marketplaces. Update listings according to accurate information
Price optimization
- Manage/update pricing on marketplaces to understand and manage marketplace-wise pricing files.
Inventory Management
- Update inventory on the marketplaces and manage and control the end-to-end shipment process, i.e., from creation to delivery.
Customer service
- Manage customers’ queries and provide solutions positively. To maintain a customer matrix on each marketplace with proactive action.
Reports & analysis
- Create analytics reports and Daily/Weekly sales and margin reports as per requirements
Cross-functional team coordination
- Coordinate with various internal teams like the production team on customer complaints on quality issues, finance team for payment-related issues, accounts team for daily billing, etc.
Skills required
- Min 1-3 years of experience in managing E-commerce operations, Listings on various marketplaces like Amazon.com, Walmart, Noon etc.
- Exceptional written and verbal communication skills
- Excellent in Microsoft Excel; understanding of Macro would be an added advantage
- Ability to identify potential risks and effectively diffuse situations
- Detail-oriented, passionate individual with ethical and unbiased integrity and decision-making abilities
- Positive mindset, self-motivated, able to work independently