Last Mile Manager | Majid Al Futtaim

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of  “Last Mile Manager”.

About the job

The key purpose of the Last Mile Manager role is to be the owner of end-to-end fulfillment cycle with high level of customer satisfaction and associated processes and procedures. The role identifies ongoing productivity enhancement in the overall online fulfillment process, maintaining a clear and scalable last mile strategy to support the growth of MAF Lifestyle.

 

Operations:

• Build the last mile operating function to ensure best customer service and cost effectiveness
• Optimize the last mile delivery routes ensuring SLAs and cost budgets are met
• Manage the last Mile function and team across countries ensuring seamless operation.
• Develop and implement the growth plan for last mile delivery services in line with MAFL Digital strategy
• Work closely with the digital Delivery team on systems enhancement and innovation (OMS)
• Develop and maintain KPI to assess departmental and individual performance as a monthly cycle wherein improvements are identified and implemented.
• Forecasting and planning to ensure all necessary resources are in place for smoother operations.

 

Financials and Standards:

• Manage the last mile delivery budget, monitor performance and initiate corrective action where necessary
• Ensure efficiencies in order fulfillment to avoid delays and minimize lost sale opportunities.
• Review and analyze work processes to identify process improvement areas.
• Develop Cost Matrix to achieve a robust, justifiable, and effective model for last mile.
• Manage packaging costs and identify cost effectiveness opportunities
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

 

Customer:

 

• Build strong partnerships with internal and external customers, while identifying last mile delivery opportunities that benefit both the customer and business.
• Be a point of contact for all inquiries related to order management activities while maintaining a cost/service mindset and ensuring effective communication.

KPI:

• Budget management
• Process enhancement
• Cost saving initiatives
• Customer Satisfaction
• Delivery SLAs
• Sustainability Initiatives

 

Functional/Technical Competencies:

• Planning & Organizing skills
• Analytic approach
• Leadership skills
• Systems Savvy
• Data driven
• Microsoft Office proficiency

 

Leadership Competencies:

 

• Leads the Way – Understands market trends and impact of value drivers, not just for own business, but for the larger Majid Al Futtaim strategy and vision; prioritizes work based on urgency and impact; helps others understand MAF vision and strategy and how it links to daily work; builds bridges across departments and businesses; ensures team leaders build clear, balanced roadmaps aligned with all stakeholders; coaches and pushes teams to improve status quo.
• Drives Impact – Role-models ability to make complex decisions; regularly reviews and prioritizes risks and pushes teams to mitigate and manage such risks; role-models response to urgency through consistent focus on critical path and clear communication; role-models ownership and responsibility for decisions of the team; makes hard decisions and does not pass on the blame but uses the opportunity to learn and grow.
• Thinks Customer – Views customer segments holistically and ensures team leaders build strategic insights into key customer segments; adopts customer feedback as a guiding factor and ensures delivery is consistently ahead of target; sets increasingly higher benchmarks for customer service to ensure team consistently goes “above and beyond” cultivating a “customer first” mindset; coaches team leaders to interact in an effective way to build meaningful, trusting relationships with key customers and partners.
• Thinks Group – Constantly seeks opportunities with potential benefit for the group; consistently reviews and refines targets with team to ensure they are ambitious; constantly raises the bar on the expected quality of work; role-models responsiveness and openness in communication displaying effective listening skills with empathy and understanding; proactively involves broader community.
• Develops Talent – Delegates responsibilities effectively and allows team leaders to manage own work and decisions; invests time and effort to coach team members to unlock their potential and career trajectory; a role model and mentor to others offering constructive feedback; proactively seeks and offers strengths-based feedback; displays courage by proactively having difficult conversations with composure.
• Fosters Innovation – Role-models openness to innovation through actively leading discussions of new ideas; fosters and encourages a culture of innovation in the team and displays commitment to generating and adopting new ideas; constantly pushes teams to assess long term potential of new ideas, challenges data and results with the aim of making informed decisions to “fail fast” or “double down”.

 

Qualifications / Education

• Bachelor’s Degree in Business Management, Finance, Marketing or E-Commerce

Experience

• 9+ years of experience in last mile delivery
• Experience in Supply Chain is an advantage

 

Apply Now:[email protected] /su_heading]