A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Business Service Manager”.
| Company Name | Daman-National Health Insurance Company |
| Qualification | Bachelors Degree | Masters Degree |
| Experience | 8 – 9 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED – 25,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Abu Dhabi |
Role Purpose
Overarching duties as a Daman leader:
· Develop and implement a department strategy following Daman strategy, set departmental and operational goals and initiate measures to reach these goals and to improve department performance
· Lead the performance management process that evaluates progress against departmental goals
· Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings
· Manage the department expenditure and requirements, minding the impact on the financial budget
· Foster organisational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management
· Initiate, develop, implement and ensure adherence of policies and procedures
· Promote the recruitment and development of UAE Nationals to contribute to Daman’s strategic goal
Department specific:
· Provide an effective liaison between the business departments, the ITS Executive Committee and the information technology services department
· Provide direction to project teams including assignment of individual responsibilities, tasks and technical functions
· Provide the necessary supporting documentation for the Business Operations areas to evaluate, prioritise and determine the cost effectiveness of information technology initiatives
· Interface regularly with BU managers to define projects direction and systems change priorities
· Initiate, participate and contribute at a high level to any ongoing business activity which will create substantial ITS demand
· Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the ITS with business priorities and facilitate demand capturing
· Attend all relevant Business and decision-making forums which deal with future ITS demand and new requirements
· Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions
Ensure capture of new demand and structured and high quality of demand’s scope and specification in order to have a consistent basis for estimation and scheduling of the implementation.
Key Requirements and Qualifications
· 8+ years of relevant business and proven business analysis experience (with experience within the health insurance and/or health care delivery preferred); minimum 5 of which should be in management position
· 5+ years of relevant experience writing system/business policy, procedure, and process documents
· Project Management Certification
· Bachelor’s degree in IT/Systems engineering or relevant
· Master’s degree is preferred
Skills and Competencies
· Dynamic, self-driven with strong business understanding and background
· Ability to document and diagram use cases, systems and business processes, and migration procedures with minimal background information
· Strong stakeholder management skills, able to acquire input and lead discussions with a wide-ranging group of stakeholders across both business and ITS teams
· Strategic thinking with strong focus on results and high quality of work
· Very good leadership skills including people management, selection and development skills
· Very good command of written/spoken English; knowledge of Arabic language is an added advantage
· Very good analytical, planning, forecasting, execution and problem-solving skills
· Strong level of customer service orientation and professionalism in all interactions
· Very good communication, negotiation, and presentation skills
· Broad knowledge of health insurance concepts