UAE Advise

A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Senior Retail Sales Manager”.

JOB PURPOSE:

Direct and supervise retail sales activities of lubricants for all defined local markets, including setting sales

strategy, assigning targets and market analysis in order to ensure that an efficient and effective sales service is

provided, and that sales and profit targets are met whilst maintaining outstanding customer relationship through

effective communication and collaboration to boost sales and promote ADNOC Distribution image and

reputation.

KEY ACCOUNTABILITIES:

Job Specific Accountabilities

Sales Strategy

 Formulate an effective sales strategy and realistic objectives through analysing insights and market

forecasts from both agents and the team whilst liaising to obtain their input and ensure their

understanding of the strategy and submit to the VP/ Department Manager for discussion and

directions.

 Maintain and update sales strategy by making amendments when necessary to ensure that the strategy

remains in line with Company objectives and changing market variables.

Market Analytics

 Plan, direct and co-ordinates methods of gaining market insights and data from various sources,

ensuring that enough information is obtained from the limited sources available.

 Oversee feasibility studies carried out in order to analyse the market for new products, using

information received from the agents and the team about current and future customer requirements.

Sales Operations

 Direct and co-ordinate the promotion of the company’s lubricant products in order to increase sales

wherever possible, using the sales strategy and by analysing information such as past and current

trends.

 Oversee the correct allocation of customers to representatives, to ensure that each customer is

provided with regular advice and contact whilst working with the team to maintain personal contact

with all major customers in order to provide the very best service and to deal with any problems

promptly.

 Visit customers periodically in order to meet with them and to discuss the Company’s products and

ways that their requirements can be met to maintain a solid relationship with key customers.

 Meet with agents and distributors periodically in order to discuss customer feedback about the

products used, and to resolve any related issues they may have aiming to nurture a good relationship

with agents and distributors in order to gauge the performance of the Company and products.

 Direct, co-ordinate and oversees the collection of outstanding debts, and intervene when necessary to

assist the team in realizing collections in a timely manner.

 Review reports on customers’ payment performances and staff collection performances, received

from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly

as possible, and takes any action necessary to minimise the amounts outstanding.

 Approve the opening of credit accounts for new customers following a thorough investigation into their

credit worthiness, to eliminate the possibility of future payment problems.

 Recommend and control the monthly approved quantity for each credit customer to ensure that sales

stay within the limits of each Bank Guarantee.

 Ensure representation of the Department at seminars and exhibitions, either by attending personally

or by sending a team member to ensure that attendees’ questions can be answered, and any

potential business opportunities followed up.

Customer Service

 Ensure that the quality of each product fully meets customer specifications through using customer

feedback and liaising with the Plant to meet their expectations.

 Advise customers on all aspects of each product, and deals with their queries and complaints, where

appropriate and act with appropriate sections to meet their queries and complaints.

 Co-ordinate the process of dealing with customer complaints by liaising with the Plant in order to

discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any

future similar complaints. Ensures that the Department deals with complaints promptly and efficiently,

within set procedures, and that good customer relations are maintained.

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:

Minimum Qualification

 Bachelor’s Degree in Chemical Engineering or equivalent.

Minimum Experience & Knowledge & Skills

 8 years of experience in Sales operations, of which at least 3 years in a managerial role, preferably in

the retail sector or in a similar environment.

 Multi-functional operational management experience.

 Deep knowledge of business workflows, operations processes and systems.

 Experience of developing strategic plans for service-based industry.

 Strong experience in project management and the execution of complex projects that are critical to

the delivery of business strategies and goals.

 Regional exposure and retail background are a plus.

 Innovative and conceptual thinking

 Highly skilled in aligning goals with strategic direction

 In depth knowledge of ADNOC Distribution’s business objectives, operations and of the regional laws

and regulations

 Strategic thinking

 Ability to drive organizational climate/culture

 Knowledge of financial management

Sales & Marketing