HR Manager | Create Group

We’re looking for an experienced HR Manager to support our Operations and Culture team to manage all aspects of HR across Create Group within the UAE, KSA & Egypt.

Arabic speaker preferable.

Responsibilities include:

• Manage the HR process focused on all employment letters, freelancers contracts and new hire offer letters across countries and teams.
• Assist Operations, Account Leads and Management with recruitment process and interview planning.
• Work with the Operations team to manage company business insurance across UAE, KSA and Egypt.
• Plan and structure Performance Management processes with Line Managers, Operations, Management team and Team Culture Manager. Ensure it is scheduled and implanted across team calendars 2 x per year.
• Assist in documentation for Disciplinary Procedures with Operations, Management, Line Manager and Team Culture Manager.
• Support with the development of Terminations, warning letters and all associated legal documentation.
• Define, align and communicate HR Policies and Procedures to teams across offices.
• Ensure the CMG Handbooks (UAE, KSA, Egypt) are kept up to date with DMCC Contracts– supported by Culture Manager.
• Ensure all communication and CMG Handbooks (UAE, KSA, Egypt) are updated with country specific information.
• Updates to contracts to share with individuals and finance based on promotions/role changes in alignment with Operations and Culture Team.
• All communication around public holidays, office hours and any office related changes including notes taken for all company calls.
• Manage full expense process with Finance and Operations.
• Development of all letters / documentation for Loans, NOCs, Salary and Employment requirements.
• Manage Emirates HR System – including management of all documentation (NOCs Salary Certificates etc)
• Support Culture Manager with Onboarding specifically for visa process, access cards, labour cards, medical – management of DMCC system
• Management of office and all processes around office operations
• Support Operations and Culture Manager to brief and manage Office Assistants.
• Oversight on all leave requests to ensure time is properly managed in systems.
• Support Culture and Operations to work with legal council for all documents (contracts, promotions, terms of engagement, terminations etc)
• Support with the management and communication of all Medical Process and Procedures (liaising with Medical provider representative to ensure best deals for team members)
• Define and Manage the ongoing Recruitment process: actively involved in recruitment by preparing job descriptions with Business Unit leaders, posting ads with the support of the brand team and managing the hiring process with interviews and assessments (supported by Assistant Ops Manager)
• Support ongoing talent acquisition and recruitment for roles in house
• Key escalation point for all HR Related issues.

Required Qualifications/Experience (for hiring)

• DMCC experience is preferable (Free zone processes and procedures)
• Knowledge of UAE Labour Law essential –understanding of labor laws and disciplinary procedures required.
• HR Qualifications
• Industry experience in similar agency type environment preferable.

Documentation Responsibility

• Legal/ Official Letters (NOC requests, Salary/bank certificates)
• Offer letters / freelancer contracts with Ops
• Salary documents (with finance)
• Freelancer Documentation
• Salary reviews/ updated contracts (internal and DMCC) with Line Managers