A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.
Company Name |
Farah Experiences LLC |
Qualification | Bachelors Degree | Masters Degree |
Experience | 3 – 5 years of Relevant Experience Required |
Monthly Salary | 25,000 AED – 27,000 AED |
Employment Type | Full Time | Permanent |
Company Size | 50-100 Employees |
Benefits | Medical Insurance |
Location | Abu Dhabi |
Operations Manager (UAE National)
Job Description
This position is responsible for promoting and maintaining exceptional standards. The role oversees and improves upon the day-to-day operations inclusive of ticketing, school/group entrance, valet parking, turnstiles, stroller, and wheelchair rentals, lost & found, lockers, information desk, guided tour sales, & annual pass.
Your job scope includes:
- Supervise and evaluate Operations team
- Manage colleagues to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans
- Recruit efficient colleagues, develop and train them for future leaders
- Ensure that all colleagues are effectively multi-skill and cross trained to support fluctuating business needs at all locations including retail and guest service areas
- Openly communicate appropriate and useful information through various channels to include department meetings and briefings
- Motivate colleagues through the effective implementation of incentive and recognition and rewards programs
- Ensure department policies, procedures and performance standards are being implemented and maintained through their area
- Review departmental policies, procedures, and performances standards to ensure these are up to date, correct and purpose changes as appropriate to ensure high levels of customer services
- Review departmental health & safety documents on a timely basis
- Review accuracy of checklists and records completed in their area and analyse as needed
- Work with management colleagues to establish department budget and set yearly goals to achieve maximum sales and net revenue
- Develop strategies for the efficient use of staff within and between departments
- Coordinate any inventory/stock take activities required in the area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage
- Facilitate efficient, convenient, and secure entry processing
- To generate financial and attendance report as required for daily, weekly, monthly and yearly periods using MS Excel and BOS ticketing systems
- Lead and contribute to meetings and presentations as required
- Develop and maintain effective working relationships with colleagues, partners & third party stakeholders
- To work closely with other departments to coordinate promotions that increase attendance
- To manage BOS ticketing system and ensure that methods are in place to generate applicable reports on effectiveness of variance initiatives
- To contribute to company KPI’s and objectives by contributing guest service information, recommendations to strategic plans and reviews
- To monitor accuracy in external & internal audits
- Assure compliance with all contracts and agreements
- Identify financial and operational opportunities which will maximise profit and efficiency for the business
- Assist in planning of all future operations that might need to meet the anticipated increased attendance growth
- Implement strategies to maintain, improve guest satisfaction survey, happiness survey and mystery shopper
- Implement strategies to improve operational systems
- Prepare the annual operating and capital budget
- Produce a monthly status report for on KPI’s
- Ensure that all guest services department colleagues provide the best possible services to the guest
- Identify trends managing passive income streams and make recommendations for improvement
- Approve ticket extensions requests and complimentary ticket requests when necessary
- Handle any routed guest complaints, take corrective action and route related communications to appropriate colleagues
As an ideal candidate, you will need to have:
- Higher secondary or equivalent
- Minimum 3 years leadership experience in operations
- Excellent interpersonal and communication skills
- Strong leadership skills with ability to tactfully handle stressful situations
- Excellent guest services and decision-making skills
- Negotiate and resolve conflicts
- Maintain confidentiality and respect and observe company protocols
- Computer skills, able to prepare basic reports in excel, presentations in power point