Account Manager | Maestra

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of  “Account Manager“.

Account management responsibilities include developing strong relationships with customers, connecting with key businesses and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams to improve the entire client / customer experience. This position may require occasional travel.

If you are familiar with account management, have a flair for client communication and understand consumer behaviour, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should contribute to revenue growth while keeping our clients satisfied and engaged with our products and services in the long-run.

THE ROLE

– Serve as the lead point of contact for all customer account management matters.

– Build and maintain strong, long-lasting client relationships.

– Negotiate contracts to protect business interests and reduce risks.

– Retain and develop new business with existing clients and/or identify areas of improvement to build the overall relationship.

– Receive detailed briefs, define the ‘scope of work’ and ‘critical path’ for every project.

– Produce initial detailed quotes, following the internal processes whilst utilising pricing structures and templates.

– Follow up on offers and receive project confirmation in a timely manner.

– Handover projects to a Project Manager once the project has confirmed, following appropriate internal workflow process.

– Assist with challenging client requests, escalating issues as and when required.

– Responsible for client satisfaction, ensuring a positive journey experience for the client.

– Forecast and track key account metrics.

– Prepare reports on account statuses.

– Is responsible for payment follow up as per the payment terms (in liaison with the finance department as per internal process.)

THE PERSON

– Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role (ideally in event agencies, brand activation sector, exhibitions or conferences.)

– Has technical knowledge in global event production.

– Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.

– Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) is desirable.

– Solid knowledge of MS Office (particularly MS Excel).

– Experience delivering client-focused solutions to customer needs.

– Very well organised with proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail.

– Excellent listening, negotiation and presentation abilities.

– Strong verbal and written communication skills.

Job Type: Full Time

To apply for the Dubai role, please send your CV.