Operations Manager | Nexa-Digital Marketing
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager “.
| Company Name | Nexa-Digital Marketing |
| Qualification | Bachelors Degree | Masters Degree |
| Experience | 5 – 7 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED – 25,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 500-1000 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
About Nexa:
A digital-first company in existence since 2005, Nexa has helped thousands of businesses flourish and achieve their true potential during this time.
A humble, yet highly ambitious company, Nexa prides itself in its ability to support businesses from start-ups to large multinationals, providing the same professional, unwavering support for all.
About the Role:
Reporting to the Head of People Ops at Nexa the Operations Manager will be fully responsible for ensuring the following:
- Internal departmental resources are managed correctly with each team member using our project management and task management tools in a disciplined and efficient manner.
- Client resources and the time allocated to each client is managed correctly, flagging clients that are being over or under resourced
- All tools are used effectively and are optimised for maximum performance
- Identifying resource gaps / resource requirements using data to justify this
- Working with the management team to ensure full internal collaboration between teams for the betterment of clients
- Creation and management of internal processes, team meetings and collaboration to support clients and overall business growth
- Provide project management and training of tools / processes for new joiners and ensuring the smooth onboarding of employees over the initial period
- Working with sales to understand sales pipelines and preempt resource allocation to ensure the smoothest onboarding for new clients
- Understand and measure client sentiment using NPS and customer feedback surveys
Requirements:
- Previous experience in process improvement and training and development
- Experience with project management tools
- Knowledge of requirement gathering and employee on-boarding
- Master’s/Bachelor’s in Human Resources or Operations