A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Support Manager”.
|Company Name||Farah Experiences LLC|
|Qualification||Bachelors Degree | Masters Degree|
|Experience||7 – 8 years of Relevant Experience Required|
|Monthly Salary||20,000 AED – 25,000 AED|
|Employment Type||Full Time | Permanent|
|Company Size||50-100 Employees|
As Loyalty Operations Support Manager you will support the Head of Loyalty Operations in supporting the end-to-end operations requirements of the Loyalty programs.
Additionally, you will be responsible for the support and delivery of operationalizing strategic initiatives, end-to-end process for VIP Loyalty program and support developing programs to upskill and train Yas Concierge agents to improve sales. Your job scope will also include;
Support the development of strategies for Yas Concierge contact centre to enhance and increase Annual pass sales contributing to annual performance targets
Support the development of strategies for Yas Concierge contact centre Annual Pass retention to increase repeat Annual Pass sales
Working with Yas Concierge and all leisure facilities to ensure end-to-end operational processes are understood and adhered to
Responsible for the end-to-end VIP Annual Pass operations, ensuring smooth onboarding process
Analysing and reporting on sales, trends and making recommendations
Support development of a strategy to utilize Social Media Community management team to support Annual pass direct and indirect sales
Ensure operational team has full coverage to service Annual pass guests (VIP and non-VIP) and raise any gaps with direct manager
To be considered for this role, you will need to have;
Diploma in related field
Lean Six Sigma
A minimum of 5 years’ in a Management position in the contact centre, customer service or related operational unit
At least 2 years working on Customer Loyalty or Membership programs
Be hungry: Show you want to be here and give 100% every day
Be a self-starter: Love taking on new challenges and learning new things
Be resourceful: The ability to find quick and clever ways to overcome challenges and get answers
Be detail-orientated: Live for the details and stay on top of deadlines
Be a team player: Be collaborative and solution-orientated; willing to raise your hand.
Be willing to have fun: We love what we do, and who we do it with – and hope you will too!