A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Senior Operations Coordinator”.
| Company Name |
Higuests |
| Qualification | BS Degree (Hospitality Management/Tourism/Business Administration) |
| Experience | 4 – 5 years of Relevant Experience Required |
| Monthly Salary | 10,000 AED – 12,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
HiGuests is a fast growth holiday home operator, managing more than 350 units worldwide, with offices in Barcelona, Dubai, and Mumbai.
We are looking for a Senior Operations Coordinator, reporting to the Operations Manager, in charge of managing the logistics and field operations of the team, as well as ensure excellent customer service to our clients feel welcome and ensure their pleasant and comfortable stay in our Holiday Homes.
Responsibilities
- Organise and coordinate daily operations, including: Guest Services, Maintenance, Cleaning, Laundry & Logistics
- Create, update and communicate weekly and daily planning of the team and 3rd parties
- Monitor daily bookings and ensure assigned rooms are prepared before check-in
- Provide upscale guest service experiences for clients throughout their stay
- Liaise with Housekeepers and maintenance employees to provide an overall comfortable guest experience
- Coordinate guest relations team (including GSA, coordinators, and sales representatives) to ensure we comply with all standards and operating procedures
- Ensure clients are properly greeted upon their arrival by our GSA
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests
- Actively listen to and resolve complaints
- Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our add on services
- Examine daily duties, assign tasks and check on progress
- Analyze customer feedback direct and online reviews and suggest ways to improve ratings
- Recommend local tourist spots, including places to dine, shop and sight-see
- Establish friendly relationships with regular clients & long term guests
Requirements
- Proven work experience in an Operations Coordinator position
- Understanding of all Holiday Homes best practices and relevant DTCM regulations
- Hands-on experience with Property Management Software (PMS)
- Proficiency in MS Office, e-mail & written communication
- Proficiency in English; knowledge of other languages is a plus
- Customer service drive with outstanding oral communication and active listening skills
- Excellent problem-solving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
- BSc degree in Hospitality Management, Tourism, Business Administration or relevant field