TeleSales Executive – GroCart

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “TeleSales Executive”.

Company Name GroCart
Qualification Masters Degree | Bachelors Degree
Experience 2 – 3 years of Relevant Experience Required
Monthly Salary 3,000 AED – 4,000 AED (Plus Commission) 
Employment Type Full Time | Permanent
Company Size 50-100 Employees
Benefits Medical Insurance 
Location Dubai

Telesales/Telemarketing Executive

We’re a dynamic, friendly, and people-focused team that is expanding fast, working out of Dubai for the whole region. We are passionate about using technology to fix the wholesale chain and getting a great deal for retailers. We bring together people who really care about suppliers to make it easier for small businesses to discover and buy their goods. GroCart is the right company for individuals passionate about adding value to a fast-growing technology company.

We are looking for an enthusiastic Telesales Executive to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective Telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

We are hiring Indian/Malayalam-speaking telesales staff for our sales department in Dubai. Prior experience in the FMCG industry is a must.

Duties & Responsibilities

  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Influence customers to buy services and products by following a prepared sales talk to give service and product information and price quotations;
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Managing incoming calls and customer service inquiries
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Attending regular team meetings to clarify progress and performance-related expectations;

Requirements

  • Proven experience as Telesales Executive or other sales/customer service role
  • Awareness of FMCG related to groceries & cafeteria in Dubai
  • Excellent communication and negotiation skills
  • Ability to issue invoices for orders received from customers on accounting software
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus
Apply Now : [email protected] 

Sales & Marketing