Operations Manager | Kava and Chai
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.
| Company Name |
Kava and Chai, Dubai |
| Qualification | Bachelors Degree | Masters Degree |
| Experience | 10 – 11 years of Relevant Experience Required |
| Monthly Salary | 20,000 AED – 25,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
Accountable for Outlets, Supply Chain
Person requirements
- 10+ years experience managing groups of outlets for a leading coffee or casual dining brand in the UAE
- Experience in managing:
- Outlet teams
- Cloud kitchen relationships
- Supply chain including planning, ordering, collection, delivery, receiving
- Ability to coach and develop junior members of staff in customer service and selling
- Strong attention to detail
- ‘Always on’ team player, can work evenings, weekends, and holidays as required
- Well-groomed appearance
- Good under pressure with strong time-management
- Excellent written and spoken English
- Proficient, multi-seniority communicator
- Passion for food and beverage
- Experience in writing Standard Operating Procedures (SOPs)
- New outlet opening experience
- Barista experience in the past
- UAE driving license – own car required
Duties and responsibilities
Outlet teams
- Achieving budgets and targets
- Writing and maintaining SOPs
- Menu development
- Staff scheduling and checking attendance
- Attendance reporting
- Petty cash management and reporting
- Day-to-day management (c.80% of the time in outlets)
- Coaching and development
- Customer service
- Selling
- Ensuring agreed outlet standards are met:
- Product availability and food wastage
- Merchandising and labeling
- Hygiene and food safety
- Cleanliness
- Drink preparation
- Food preparation
- Delivery preparation
- Payment and cash handling
- Product ordering
- Inventory management
- Equipment servicing and maintenance
- Supervising events
- New outlet site sourcing
- Recruitment
- Menu development
- Competitor analysis
- Staff liaison (in conjunction with HR)
Cloud kitchen relationships
- Checking food and beverages are made to brand standard
- Equipment servicing and maintenance (TBC)
Supply chain
- Managing collection and delivery from food suppliers
- Cash delivery to Head Office
Apply Now : [email protected]