Logistics and Customer Support Coordinator | Wanhua Chemical Group
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Logistics and Customer Support Coordinator”.
| Company Name | Wanhua Chemical Group, Dubai |
| Qualification | Bachelors Degree | Masters Degree |
| Experience | 3 – 5 years of Relevant Experience Required |
| Monthly Salary | 5,500 AED – 6,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Dubai |
JOB SUMMARY
The job of the Logistics & Customer Support Coordinator is established for the purpose of handling shipments for Wanhua’s customers in chemical industry, from the planning stage to the actual move to doing follow-up work after the delivery. This mainly includes international shipments. Ensure compliance with import/export regulations, while also meeting the temperature/shelf life requirements of the product and making sure all of this happens in a timely manner.
ESSENTIAL JOB FUNCTIONS/DUTIES
1.Ensure that we receive, in email/express, full shipment details for all consignments to ensure compliance with the appropriate regulations;
2.Classifying commodities, reviewing information from customers on their commodities and being able to classify it as chemical and then choosing the specific designation within that area;
3.Produce all documents necessary for the effective transport of any local, or international shipment, in compliance with any appropriate regulations;
4.Monitor all deliveries of consignments with international couriers to ensure that delivery occurs within the specified time frame in accordance with the monitoring procedure;
5.Ensure that all data that needs to be entered into the SAP System, and amended if needed;
6.Control costs and suppliers by ensuring the highest standard of service is procured at the most cost effective price to the company;
7.Be involved in the design and implementation of solutions to meet customer needs through liaison/consultation (if necessary) with other departments and remote offices;
8.Perform research into new routings and services to the maximum benefit of both customer and the Company;
9. Regular and timely attendance;
10.Accomplishes department and organization goals by completing related tasks as needed.
QUALIFICATIONS
1.Excellent verbal and written communication skills, with clients, shipment agents, and colleagues within ME/Africa.
2.Direct logistics/customer service experience for at least 3 years
3.Intermediate level Microsoft Office skills
4. Ability to multi task, and able to handle a heavy and rapidly changing workload;
5. Ability to support Wanhua CSR team in China remotely;
6. Basic knowledge of logistics, courier or freight forwarding experience;
7. Import / Export / Customs knowledge;
8.Able to work both as part of a small team and complete multiple tasks with minimal supervision or guidance;
9.A high level of attention to detail in all aspects of their work.