UAE Advise

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.

I. JOB SUMMARY

Overall responsible for the day-day operations related to the hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organizing, and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering, and Sales. Also ensures implementation of Al Khoory Hotel’s brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit, and optimized operational efficiency.

II. Main Duties and Responsibilities

• Demonstrates and provides a high level of leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.
• Oversee the operational functions of the hotel, as per the Organizational chart of Al Khoory Hotels.
• Hold regular morning briefings and monthly/weekly operational meetings with all heads of the departments.
• Develop and manage the commercial and operational strategy for the hotel to drive optimal performance and achieve financial and other business targets.
• Commercial accountability for budgeting and financial management, planning, organizing, and directing all hotel services, including Front Office, Food and Beverage operations, Housekeeping, Engineering, and Sales.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, and procedures to ensure a high level of service standards.
• Maximize revenue and profitability of the hotel.
• Develop and implement strategies to achieve a larger market share and attract new market segments for the hotel.
• Maintain effective relationships with key stakeholders, including owners, Al Khoory Group management, customers, and suppliers.
• Business and people management.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Actively participate in the development of all key managerial positions and manage effectively employee turnover, recruitment, and employee development within budgeted parameters.
• Analyzing sales figures and devising marketing and revenue management strategies.
• Regularly and personally verify that guests are receiving personalized, thoughtful, and generous service.
• Use guest’s and colleague’s feedback to make recommendations for improvements that drive performance and enhance the guest experience.
• Ensuring compliance with licensing laws, health and safety, and other statutory regulations.

III. JOB ACCOUNTABILITIES

• Accountable for the Hotels & Departments Operational Budget is adhered to and controlled.
• Accountable for the monthly revenue targets.
• Accountable for brand development
• Minimizing guest complaints
• Ensure all Staff is working in a safe working environment.
• Ensure the hotel complies with all applicable regulations and legislation, including Health, Safety & Hygiene, employment legislation, and financial reporting. Support internal and external audit teams to ensure risks are identified and controlled effectively.

IV. KEY PERFORMANCE INDICATORS (KPIs)

• Annual/Monthly Revenue targets (indicate figures).
• Full Occupancy capacity (supply vs. demand)
• Increased guest satisfaction level
• People Management (Staff turnover)

V. COMMUNICATION & WORKING RELATIONSHIPS

External :

Travel Agents

Corporate Offices/ Companies

Suppliers/Vendors

Approved Third-party suppliers

Officers from Government bodies

Internal :

Stake Holders

Corporate Office (Al Khoory Hotel Management)

Sister Hotels

Department Heads

All Staffs

Package for the adverted position is AED 12000-14000 all inclusive with standard benefits.

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Tags: Al Khoory Hotels Careers in Dubai, Management jobs in UAE Dubai, Operations and Management Jobs in UAE, Operations manager jobs and careers in UAE September 2021, Operations manager jobs in Dubai September 2021, UAE Dubai jobs September 2021