Operations Manager | GP Strategies Corporation
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Operations Manager”.
| Company Name |
GP Strategies Corporation, Dubai |
| Qualification | Ā Bachelors Degree | Masters Degree |
| Experience | 5 – 7 years of Relevant Experience Required |
| Monthly Salary | 18,000 AED ā 25,000 AED |
| Employment Type | FullĀ Ā Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical InsuranceĀ |
| Location | Dubai |
GP Strategies are looking for a Country Operations Manager – Learning, to lead the daily operations for delivery, administration, development, and business development of our Operation in the Middle East leading the local teams and being the single point of contact for the clients in the Middle East region (Including North Africa).
What We Do
GP Strategies (NYSE: GPX) has been on the cutting edge of innovative performance improvement solutions for over 50 years. Serving more than 16 diverse industries, GP Strategies is a leader in managed learning services, digital learning strategies & solutions, leadership development, human capital management solutions, sales and technical training, and engineering services. Our commitment to crafting impactful solutions and delivering extraordinary service helps us attract the brightest mindsāprofessionals who are aligned with our core vision and values. As one of the few truly global performance improvement companies out there, our services, solutions, and technologies empower companies to perform above their potential.
About The Role
You will ensure GP Strategies standards for operations and service delivery align with the clientsā organization and business needs.
Additionally, Youāll
- Provide Customer Relationship Management by acting as the primary interface to all customers within this contract.
- Analyze customer requests and determine the appropriate course of action, develop program plans by monitoring and implementing schedules, analyze risks and develop mitigation plans.
- Implement/support all contract features and reinforces SLA’s and KPI’s
- Manage / Coordinate Operations personnel, sub-contractors and partners aligns with MENA operation to effectively utilize shared resources
- Assure quality, innovation, and focus on the business impact of training.
- Create an excellent organizational meeting timeline, complying with processes, and delivering high-quality input and response.
- Generate opportunities to extend business with this customer in MENA.
- Work with the customer to obtain the commitment of internal resources and any additional resources that may be supporting the service delivery.
- Where possible provide value-added services as appropriate for continuous improvement.
- To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
What We Need
Proven experience of leading country operations or business units, coupled with Learning and Development industry knowledge and experience.
Additionally, Weāll Need
- Fluency in both English (verbal and written).
- Excellent organizational, planning, and controlling skills
- Proven ability to work well under pressure and within demanding timescales
- Proven experience in managing large and complex budgets and finance
- Excellent communication and networking skills
- Previous Business Development experience
- Knowledge of the Middle East business culture and legal requirements
Ideally, Youāll Also Have
- A professional qualification or degree in a related subject.
- Fluency in Arabic
- Previous experience of working with a remote team
Why join us
Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, itās more than just about location, our style focuses on performance and revolves around respect, fairness, and working collectively to achieve our goals. We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. Thatās how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.