Receptionist | Abu Dhabi University
A well-known and well-reputed Company based in Abu Dhabi, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Receptionist”.
| Company Name |
Abu Dhabi University |
| Qualification | Bachelors degree | Higher Diploma |
| Experience | 2 – 4 years of Relevant Experience Required |
| Monthly Salary | 3,000 AED – 3,500 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance |
| Location | Abu Dhabi |
Abu Dhabi University (ADU) has been dedicated to offering internationally benchmarked undergraduate and postgraduate programs and has become one of the region’s leading centers of academic excellence. We have a vibrant and cosmopolitan student population of around 6,000 students from over 60 nationalities enrolled in 32 undergraduate programs and 24 postgraduate programs, including our prestigious DBA.
ADU is the only private higher education institution in the UAE and the region to receive international accreditation and institutional recognition from the “Western Association of Schools and Colleges: Senior College and University Commission – WSCUC”.
Reporting to the Sr. Manager of Business Support & Facilities, the purpose of this role is to:
Ensure that customer service is delivered of the highest quality and in accordance with the set policies and procedures. Present ADU and enhance the brand name to every guest ensuring that they are given the best experience possible.
Over Telephone – Receive and routes incoming calls and greet callers as per ADU standard maintaining a high level of professionalism. Moreover, provide general information and assistance to the people who approach the University Campus for information over the telephone. Ensure that the professional status and image of the University are upheld by providing a good first impression on the telephone.
General Duties and Responsibilities:
•Proactively welcome a customer the moment they step into ADU reception area without waiting for them to approach you
•You have to step forward towards them and warmly greet them and guide them in the right direction
•You need to direct them to the security so that the security can help them to deposit personal id and collect the visitor’s batch
•Reception area cannot be left unattended at any time hence following roster and backup plan is essential.
As an Operator:
•Responsible for managing generic queries from staff, students, and the public, in general over the telephone
•Answer telephone calls with the approved greeting, screen and direct calls to the relevant department/employee
•Must be aware of all names and designations of all ADU Employees/HOD/etc. to serve the callers in the best possible way avoiding putting them on hold as much as possible to search names/people etc.
•Take messages from callers for persons not reachable and communicate the same to them by email always using the approved template
•General administrative and clerical support
•Ensure that the Operator console never remains unattended hence following roster and backup plan is essential.
•Support recruitment and admission when needed by calling the prospect students and follow up.
•Take care of the aesthetics of the Reception Area and report to Admission immediately if any help is needed for the smooth running of the operation
•Responsible for the Operator Telephone system, headset and maintaining it in good condition.
•Submit reports regularly, if needed, from time to time
Qualifications
Higher Diploma. Bachelor’s Degree from an accredited university is desirable.
Experience in customer service, guest relations, and/or front office duties is a must.
English is a must, Arabic is preferred
Minimum of 2 years experience in Customer Service