UAE Advise

A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Store Manager”.

Job Duties and Responsibilities: 

Job Purpose

• • To drive the interest and brand awareness of Toyota which in turn will increase sales and service possibilities for the brand through the Toyota mall store by coaching, guiding, and providing feedback to a team of sales and service members
  • Closing deals effectively second facing every customer to maximize the customer experience and the sale of finance and insurance products.

Key Responsibilities

• • Ensure both customers and team members fully understand the operations of the in-store technology, customer journey, and all documentation required throughout the process. The ability to perform and equip team members to perform all roles within the store. Manage complaints through effective communication and following the correct processes to alleviate escalation.
  • Schedule expenditure reviews with Branch Accounts Manager regarding Capex/Opex budgets. Initiate corrective actions to ensure utilization and spend amounts are in line with agreed business plans
  • Manage all facilities management, ensuring that the look and feel of the facilities, including the display of models in the showroom, meet Toyota and Al Futtaim standards always. Adhere to the model strategy on a month-to-month basis in turn this will ensure we meet all standards laid out.
  • Maintain branch operations performance excellence by establishing, following, and enforcing the Standard Operations Process. Compliance with legal regulations to protect Al Futtaim
  • Ensure mall monthly targets related to customer satisfaction index, sales, and service are met. Achieve all finance targets including online finance and offers.
  • Ensure all Mall KPI’s are met. Track and develop all KPI’s to ensure the team has the ability and training required to achieve.
  • Mentor, Coach, Develop and Engage the Team to consistently deliver expected business results, this will ensure our Engagement Scores are achieved and ensure repeat business.

Qualifications, Experience & Skills

Minimum Qualifications and Knowledge:

• • Bachelor’s degree or Equivalent.
  • Arabic speaking is an advantage

Minimum Experience: Minimum 5 – 7 years of Sales Operations Experience in running a team effectively.

Job-Specific Skills

• • Excellent People management skills
  • Strong coaching, mentoring, and interpersonal skills.
  • Strong analytical skills (use of systems, MS office, etc)
  • Partnering and delivering excellence
  • Able to lead, motivate and develop the team, give clear direction and feedback in order to improve performance.
  • A clear understanding of all aspects of customer services and ability to demonstrate commitment to continuous improvement.

Required Mindsets And Behaviours

• Adherence to Al-Futtaim’s core values of respect, integrity, collaboration, and excellence.
• Efficient Multi-Tasker
• Strategic thinker.
• Assertive Leader.
• Solution-Oriented.
• Ability to handle difficult yet crucial conversations.
• Self-Motivation.

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Tags: Al Futtaim Careers Dubai, BBA Jobs in Dubai, MBA Jobs in Dubai, Store Manager Jobs in Dubai