Reception Manager Jobs in Dubai – Melia Hotels International
A well-known and well-reputed Company based in Dubai, United Arab Emirates is looking for an experienced, skilled, competent, mature, qualified, creative, and intelligent candidate with significant knowledge and relevant working experience for the position of “Reception Manager”.
| Company Name | Melia Hotels International |
| Qualification | Masters Degree | Bachelors Degree |
| Experience | 6 – 8 years of Relevant Experience Required |
| Monthly Salary | 6,000 AED – 7,000 AED |
| Employment Type | Full Time | Permanent |
| Company Size | 50-100 Employees |
| Benefits | Medical Insurance | Performance Bonus |
| Location | Dubai |
Job Duties and Responsibilities:
- Follow the Hotel’s Grooming policy and present a professional and well-groomed appearance at all times.
- Ability to work without supervision, polite and helpful to both colleagues and guests, receptive to feedback, good communication skills, friendly, enthusiastic, and a willingness to learn.
- Good level of spoken and written English.
- Comply with all Human Resources company policies regarding timekeeping, requests for time off, sickness and absence policies, and conduct policies.
- Personalize each interaction with a Guest by using the Guest’s name during conversations.
- Must adhere to a protocol where applicable and use the correct form of address.
- Ability to understand and exceed guest’s expectations and needs.
- Ability to communicate and interact with multi-cultural clientele.
- Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
- To cover the Night Manager when He/She is not on duty.
- To act as Duty/Night Manager when the Front Office Manager or Night Manager is not on duty.
- Be familiar with the functions of the day and assist with the arrival of VIPs.
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- Ensure that customers receive fast, efficient check-in and check-out.
- Ensure that all customer’s queries or requests are handled in a polite and efficient manner – within acceptable time frames.
- To become an ambassador for the Hotel at any time you would be representing the company.
- Conduct ongoing training with existing team members and ensure that new team members are certified as required.
- Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk-in clients.
- Conduct performance appraisals of designated staff as required.
- VIPs – Oversee all aspects of such guests’ visits with the Aura Experience Team(s).
- Meet Group Co-ordinators/MICE Organizers maintaining contact with them throughout their visit and ensuring their needs are anticipated and the operation runs smoothly.
- Coordinate all group requests and needs with the relevant Departments/Managers.
- Assign specific tasks to team members as they arise.
- Responsible for maintaining Guest’s profiles so that we have an accurate source of information regarding each customer’s needs and preferences.
- Ensure that all pertinent information is documented in the logbook daily.
- Act in a manner that is supportive of the hotel’s Health & Safety policies.
- Professionally, personally, and empathetically handle all customer complaints that are brought to your attention using the techniques – LEARN, WIT, etc. Always listen, empathize, apologies, fix the problem, report the fault.
- Eye for details, quality-oriented, ability to maintain high standards, receptive to training and coaching, well organized with the ability to handle more than one task at a time.
- Look for ways to continuously improve personal knowledge and skills and be actively involved in the creation of SOPS and office best practices.
- Support, Maintain and Enforce the Service standards of the hotel.
- Ensure cleanliness, availability, and good working condition of equipment and supplies.
- Monitor and maintain the condition of the Front Hall/Lobby.
- Represent the Management and is operationally in control of the hotel
- Support the rate strategy set forth by the Revenue Team. Maximize Sales and Revenue for the hotel – foster a culture of up-selling, promoting outlets, services, etc.
- Adhere to the company credit policy regarding revenue processing and money handling.
- Initiate measures to lower workplace expenses without compromising the quality of products and/or services.
- Support the conservation of energy and protection of the environment.
- Comply with all Procedures and policies detailed in the Procedures Manual.
Apply Now : [email protected]